Privacy Policy

Your trust is our priority. This policy details our commitment to protecting your personal information and privacy.

Effective Date: 15 October 2023

✓ Our Privacy Commitment

At sugardatingsite.com.au, we are deeply committed to safeguarding your privacy and protecting your personal data. We understand the importance of trust in a relationship-building platform. This policy is designed to be transparent about how we handle your information, ensuring you can use our service with confidence. We adhere strictly to the Australian Privacy Principles (APPs) to provide a secure and respectful environment for all our members.

i Information We Collect

To provide a tailored and effective service, we collect certain types of information. This data is essential for creating your profile, facilitating connections, and maintaining a secure platform.

Profile Information

This includes your username, age, gender, photos, personal description, and relationship preferences you provide upon registration.

Communication Data

We collect information from your communications through our platform, such as messages, to ensure safety and resolve disputes.

Device & Browser Data

Technical information like your IP address, browser type, operating system, and device identifiers helps us optimize our service and prevent fraud.

Location Data (Optional)

With your explicit consent, we may collect your general location to help you find matches nearby. You can control this in your settings.

→ How We Use Your Information

Your data is used purposefully to enhance your experience and maintain the integrity of our community. Key uses include:

Matching and Recommendations: To connect you with compatible members based on your profile and preferences.
Account Management: To manage your account, provide customer support, and communicate with you about your profile.
Safety and Fraud Prevention: To monitor for and prevent prohibited or illegal activities, and enforce our terms.
Service Improvement: To analyze usage patterns and improve our website’s functionality, features, and overall user experience.
Marketing (with Opt-Out): To inform you about new features or promotions. You can easily opt-out of these communications at any time.

⤮ Data Sharing & Third Parties

We do not sell your personal data to marketers. We only share information with trusted third parties who are essential for delivering our service, under strict confidentiality agreements. These include:

Payment Processors: To securely handle subscription payments.
Cloud Hosting Providers: To store our data on secure servers.
Analytics Services: To help us understand website traffic and user behavior in an aggregated, non-identifiable way.
Law Enforcement: We may disclose information if legally required to do so by a subpoena, court order, or other governmental request.

⊕ Your Rights & Control

You are in control of your personal information. Under the Australian Privacy Act, you have several rights:

Right to Access

You can request a copy of the personal data we hold about you at any time.

Right to Correction

If you believe any information we have is inaccurate, you have the right to correct it through your profile settings or by contacting us.

Right to Deletion

You can delete your account and associated personal data. Some information may be retained for legal or security reasons.

Opt-Out of Marketing

You have full control over marketing communications and can unsubscribe with a single click.

🛡️ Data Security & Retention

We employ robust security measures to protect your data from unauthorized access, alteration, or disclosure. This includes SSL/TLS encryption for all data in transit, secure payment processing that is PCI compliant, and strict internal access controls. We retain your data only for as long as necessary to provide our services or as required by law. After account closure, data is securely deleted according to our retention schedule.

? Frequently Asked Questions

Is my profile visible to search engines?

No. Your personal profile and photos are not indexed by search engines like Google. They are only visible to other registered members on our platform.

How do you protect my payment information?

We do not store your full credit card details on our servers. All payments are processed through a third-party, PCI-DSS compliant payment gateway that uses industry-leading encryption and security protocols.

How can I delete my account and data?

You can permanently delete your account at any time from your account settings page. This action will erase your profile and associated personal information from our active databases, subject to our data retention policies for legal and security purposes.

✉️ Contact & Complaints

If you have any questions about this privacy policy, wish to exercise your rights, or need to file a complaint, please contact our Privacy Officer at privacy@sugardatingsite.com.au. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

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